Warranty & Product Condition Policy
Future Tech World · futuretechworld.shop Last updated: 26 August 2026 · Applies to all orders placed on or after this date
1. What we sell — product condition
Every listing on our store carries one of three condition labels. The label is shown on the product page above the price, and it is printed on your invoice.
| Label | What it means | Packaging |
|---|---|---|
| New (Sealed) | Never opened. Factory sealed in its original packaging. | Sealed, original |
| Open Box | The box was opened — customer return, display piece, or overstock — but the unit is unused or barely used. Every unit is powered on and tested by us before dispatch. | Opened. Box may be damaged or replaced. |
| Refurbished | The unit was previously used or faulty, has been professionally restored to full working order, and has been tested. | Original or Future Tech World packaging |
We do not label a product New unless it is in its original, unopened packaging. This is Google's own definition and it is what our Merchant Center feed says.
Accessories. For Open Box and Refurbished units, the product page lists exactly which accessories are included. If an item is not on that list, it is not in the box.
Cosmetic condition. Minor scuffs, scratches or marks are normal on Open Box and Refurbished units. Anything beyond minor is photographed and shown on the product page.
2. Our guarantee — this applies to every order
Regardless of condition, brand or price:
- 100% original. No first copy, no clone, no counterfeit. Ever.
- Fully functional on delivery. Every unit is powered on and function-tested before it is packed.
- Honestly sourced. Only from authorised retailers, distributors and wholesalers in India.
- GST invoice with every order.
- Condition described honestly. If what arrives does not match what the page said, that is our mistake and we fix it at our cost.
3. Manufacturer warranty — how it works on your product
Future Tech World does not manufacture anything, so we cannot create, extend or override a brand's warranty. What we can do is tell you exactly where you stand before you pay. Every product page states which of the three cases below applies.
| Case | Warranty you get | Where to claim |
|---|---|---|
| A — Activation-based brand warranty | Full manufacturer warranty, counted from the date you first activate the device. Common on smartwatches, TWS earbuds and neckbands (Fire-Boltt, boAt, Noise and similar). | Brand service centre. Our GST invoice is valid proof of purchase. |
| B — Invoice-based brand warranty | Manufacturer warranty counted from the original purchase date, which may be earlier than your purchase date. Remaining period only — the product page states the balance. | Brand service centre |
| C — No brand warranty | The brand cannot trace the unit, or brand warranty is void on opened stock. Future Tech World Replacement Warranty applies instead (see 3.1). | Direct with us |
3.1 Future Tech World Replacement Warranty (Case C only)
Where the brand gives you nothing, we cover the unit ourselves rather than leave you unprotected.
| Product price | Cover |
|---|---|
| Below ₹1,000 | 3 months replacement |
| ₹1,000 and above | 6 months replacement |
Cover means: if the unit stops working on its own — not from damage, liquid or tampering — we replace it with the same model, or an equivalent model of the same or higher value if that model is out of stock. If neither is possible, we refund the amount you paid.
Cover starts on the delivery date shown on your tracking.
This is a replacement warranty, not a repair or refund-on-demand warranty. The exclusions in section 6 apply.
4. Seller assurance — the first 7 days
4.1 Dead on arrival, damage, wrong item, wrong condition
If your order arrives non-functional, damaged in transit, is the wrong product, or does not match the condition described on the page:
- Report it within 7 days of delivery
- Free reverse pickup — you pay nothing
- Free replacement, or a full refund to your original payment method if a replacement is not available
- Refunds are initiated within 5–7 working days of the returned unit reaching us
4.2 Change of mind
Open Box and Refurbished units are sold at heavily reduced prices and are not eligible for change-of-mind returns. Please read the condition label and the included-accessories list before ordering — that is exactly what they are there for.
New (Sealed) items may be returned within 7 days if unopened and unused. Return shipping is deducted from the refund.
4.3 Unboxing video — required for claims
For any dead-on-arrival, transit damage, missing accessory or wrong-item claim, we need a single continuous unboxing video. It must start before the outer packing tape is cut and must show:
- the sealed parcel from the outside
- the shipping label, readable
- the parcel being opened
- the product being taken out and switched on
This is standard practice for electronics sellers and it protects you as much as it protects us. Claims without a video are assessed individually and may be declined.
5. How to raise a claim
| Step | What happens | Timeline |
|---|---|---|
| 1. Contact us | WhatsApp us on [WhatsApp number] with your Order ID, photos or video of the problem, and the unboxing video | Within your applicable window |
| 2. We respond | We confirm the decision or ask for anything missing | Within 24 working hours |
| 3. Pickup | We arrange free reverse pickup. If your pincode is not serviceable for pickup, self-ship and we reimburse up to ₹150 against the courier receipt | 2–4 working days |
| 4. Inspection | We inspect the returned unit | 2–3 working days of receipt |
| 5. Resolution | Replacement dispatched, or refund initiated | Immediately after inspection |
Target end-to-end resolution: 10–12 working days from claim to replacement dispatch or refund initiation.
6. What is not covered
- Physical damage after delivery — cracked screens, dents, bends, broken ports
- Liquid, moisture or humidity damage
- Damage from non-standard chargers, incorrect voltage or power surge
- Normal battery capacity decline over time
- Unauthorised repair, opening or tampering; removed, altered or unreadable serial number or IMEI
- Software problems, forgotten account passwords, or activation locks
- Consumable and wear parts — ear tips, straps, cables, adhesive, protective film
- Accessories that were never listed as included on the product page
- Cosmetic marks on Open Box or Refurbished units that were disclosed at purchase
- Claims raised after the applicable window has closed
- Products not purchased from futuretechworld.shop
7. Your rights under law
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Sale of Goods Act, 1930. Where this policy and the law differ, the law applies.
8. Changes to this policy
We may update this policy. The version in force on the date you place your order is the version that applies to that order.
Future Tech World · futuretechworld.shop