Privacy Policy
Refund, Return & Cancellation Policy
Last updated: 01 April 2026
This policy applies to every order placed on https://futuretechworld.shop. By placing an order with Future Tech World, you confirm that you have read and accepted these terms.
Please read this page carefully before you order. Most disputes happen because a customer did not know one of the rules below.
1. Return window
You have 3 days from the date of delivery to raise a return request.
Requests raised after 3 days cannot be accepted, because our own vendor and warranty windows close at that point.
To raise a request, email support@futuretechworld.shop or call +91 92172 07959 with your order number and the reason.
2. What qualifies for a return
We accept returns only in these situations:
- Wrong product delivered — the item you received does not match what you ordered.
- Dead on arrival / non-functional — the product does not switch on or does not work as described.
- Physically damaged in transit — the item arrived broken or crushed.
- Missing item — a product listed on your invoice was not in the package.
3. Unboxing video is mandatory
You must record a single, unbroken video while opening the delivery package. The video needs to show:
- The sealed package with the shipping label clearly visible
- The package being cut open
- Every item being removed from the box
- The defect, damage or wrong item you are reporting
We cannot process a return, replacement or refund without this video. This is the only way we can tell whether a fault happened at our end, with the courier, or after delivery — and it is what our own vendors require from us.
Please do not stop and restart the recording. Send the video to support@futuretechworld.shop or on WhatsApp at +91 92172 07959.
4. What we cannot take back
We are unable to accept returns in these cases:
- The product works correctly. If the item is functioning as described and has no defect, we cannot take it back simply because you changed your mind, found it elsewhere cheaper, or did not like the look or feel of it.
- Missing accessories or packaging. Everything the box came with — charging cable, extra ear tips, adapter, manual, warranty card, protective film, original box and tags — must be returned.
- Used, installed or activated products where the fault is not manufacturing-related.
- Physical damage caused after delivery — drops, liquid damage, cracked screens, bent pins, burn marks.
- Cosmetic marks on "open box" or "unboxed" listings. These products are sold at a discount precisely because they carry light usage marks, and this is stated on the product page.
- Software issues, app compatibility problems, or the product not pairing with your specific device, where the product itself is functional.
- Tampered serial numbers, removed warranty seals, or products opened by a third-party repair shop.
- Free gifts and promotional items.
Where a working product develops a fault later, it is covered by the manufacturer's warranty, not by this return policy. Please approach the brand's authorised service centre with your invoice — we will help you locate the nearest one.
5. Condition of returned goods
To be eligible, the product must reach us:
- In the same condition in which it was delivered
- Unused, unworn and unwashed
- With all tags, seals, labels and accessories intact
- In its original manufacturer packaging
- With the invoice or proof of purchase
Do not ship anything back before we approve your request. Packages sent to us without an approved return request will be refused and returned to you at your cost.
Every returned item is inspected for quality, functionality and completeness before any refund, replacement or exchange decision is made.
6. Order cancellation — 20% deduction
Once an order is placed, we immediately begin paying non-recoverable costs: payment gateway transaction fees, packing material, warehouse handling, courier booking, and staff time. These costs are not refunded to us when an order is cancelled.
Accordingly:
If you cancel an order after it has been placed, 20% of the order value is retained to cover transaction and fixed operating costs, and the remaining 80% is refunded.
This applies to:
- Cancellation requested by you at any point after the order is confirmed
- RTO (Return to Origin) — where you refuse to accept the delivery, or the courier cannot deliver because you were unreachable or gave an incorrect address
- Changing your mind and wanting a different product instead (you may place a fresh order for the new item; the original order is treated as a cancellation)
Please be sure of your product choice, model, colour and delivery address before you complete payment. If you are unsure, message us on +91 92172 07959 before ordering and we will help you decide.
For RTO orders, the refund is initiated only after the parcel physically reaches our warehouse.
7. Refunds
Once we receive and inspect the returned item, we will tell you whether the refund is approved.
- Approved refunds are credited to the original payment method used at checkout.
- Refunds are processed within 15 to 30 working days, counted from the day approval or cancellation is confirmed.
- Your bank or card issuer may take additional time to post the amount to your account. The date of credit is controlled by your bank, not by us.
- Where the original method is unavailable, we may issue the refund to a UPI ID (GPay / PhonePe / Paytm) or bank account you provide in writing.
No refund is issued where the returned product is found to be fully functional and as described. In that case the product will be shipped back to you.
Shipping charges, if any were paid, are non-refundable except where the fault was ours.
8. Exchanges
An exchange may be offered instead of a refund where the product was non-functional, damaged, or does not match the description on the product page.
You must be eligible under Sections 1 to 5 of this policy to request an exchange. We will provide the same product where stock allows, or a comparable product of equal value at our discretion. Exchanges are subject to stock availability.
9. Return shipping costs
- If the fault is ours — wrong item, defective item, damaged in transit — we bear the full return shipping cost.
- In all other approved returns — return shipping is borne by you. You may either courier the parcel to us yourself, or ask us to arrange a reverse pickup, which is charged based on your city.
In-transit loss or damage on a return you ship yourself is not our responsibility. Please use a reputable courier, insure valuable items, and keep the tracking receipt. We will fully assist you in coordinating a claim with the courier partner.
10. Orders we may cancel
We reserve the right to refuse or cancel any order at our sole discretion, including where:
- The product is out of stock or discontinued
- There was a pricing, specification or listing error
- We are unable to verify your address or contact details
- The order appears fraudulent, or is part of a bulk resale attempt
- There is a history of repeated returns or refused deliveries on the account
Where we cancel an order for any of these reasons, you receive a 100% refund — no deduction is applied.
11. Damaged or missing shipments
Inspect your parcel at the time of delivery. If the outer packaging is torn, wet, re-taped or opened, refuse the delivery and inform us immediately.
Report any damage, wrong item or missing item within 48 hours of delivery, with the unboxing video. Delays in reporting significantly reduce our ability to recover the loss from the courier and may affect your eligibility for a refund or replacement.
12. General terms
- All timelines mentioned in this policy are working days. Sundays and public holidays are not counted.
- All disputes are subject to the exclusive jurisdiction of the courts at New Delhi, India.
- We deal with all customer issues directly through our support channels and encourage you to contact us first — we will always try to resolve the matter fairly.
- We may update this policy at any time. The version published on this page at the moment you place your order is the one that applies to that order.
13. Contact us
For any question about returns, refunds or cancellations:
Future Tech World Masjid Moth Rd, South Extension II, Block R, New Delhi, Delhi 110049 Email: support@futuretechworld.shop Phone / WhatsApp: +91 92172 07959 Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST